BENEFITS

Unified Communications & VOIP Solutions

We make sure you have reliable, affordable solutions for data, internet, unified communications, and voice services. Our Unified Communications team will conduct an audit of your technology and telecommunications systems.

We leverage the latest technologies, as well as our longstanding relationships with our industry partners, to get you the best services at lower costs. We do the work; you reap the benefits.

REVIEWED ON

115 REVIEWS

EXPERIENCE

24 Years

CUSTOMER SATISFACTION

96%

PROJECTS DONE

1340

AVERAGE RESPONSE TIME

5 Mins

WHY CHOOSE VOIP

Why Voice over Internet Protocol (VoIP) is the way to go for businesses

A digital Phone systme without a capital investment

Traditional phone systems can be a lot more expensive than a VoIP phone system. All the system upgrades, changes, maintenance, and repairs can take their toll on your company’s budget. Setup and reconfiguration require time and are usually a cause of disruption. This is not the case when you’re using hosted VoIP phone systems, with which deployment doesn’t take time and all updates and repairs are handled by the VoIP provider.
VoIP solutions wherever you go

If your business has multiple locations, you need just as many hardware units and phone lines to ensure a certain level of service mobility. That is, if you stick with traditional phone systems—it’s not a problem with VoIP, which allows you to make outbound calls and receive incoming calls from any device. As long as there is an internet connection, your sales manager can contact field staff for an urgent task and your customer service rep working from home can easily address a complaint to avoid the customer’s ire. If you have to transfer a call to a colleague who’s working remotely, you don’t need to ask customers to call a different number.
IP phone services that scales as you grow

So, you’ve opened up a new location and need more phones for your employees. But how many will you actually use over the next year? You better estimate carefully so you don’t spend precious money on phone lines that’ll end up untouched. Unless you opt for a VoIP phone service. In that case, scaling up and down your lines, users, and features is quick and easy. Often, it just takes a few clicks in an online portal.
VoIP solutions mean unmatched functionality

There is definitely more to VoIP than just making or receiving calls. Apart from the basic features you get from traditional systems, modern VoIP systems can incorporate a host of other helpful communications tools. They include things like instant messaging, teleconferencing and video conferencing, virtual faxing, call recording, and more. And yes, we did say virtual faxing. It allows you to send and receive faxes without purchasing an actual machine and, by extension, paper and toner. All fax messages, as well as voicemails, can be forwarded to and stored in a single location. Gather your employees anytime using the video conferencing feature if you have to discuss important issues. You may also use real-time team messaging if you have to simultaneously work on a task and get things done fast. All these work, no matter where your employees are and whatever device they are using. The above mentioned features are just some of the things that make VoIP such an efficiency booster for businesses of any type and size. Having access to advanced productivity tools allows workflows to be streamlined and empowers employees to multitask as the need arises. Let’s say one of your sales agents is on a call within a queue. While waiting, he or she can also browse through other communications on their VoIP platform. Perhaps, they’ll check out voicemail transcriptions sent to their email inbox via a voicemail-to-email feature or maybe archive or forward fax with the click of a mouse. You’ll be surprised to see the numerous features and a brand-new world of possibilities with a sophisticated VoIP phone service.
VoIP solutions mean for easier integration

Integrating traditional phone systems with other tools your business uses is no easy task. In fact, it is incredibly difficult—as any company that’s experienced it could attest. One of the many things that make the adoption of VoIP technology appealing is the fact that it is capable of integrating with many business systems you and your employees are already familiar with. This is possible because VoIP systems are software-based and harness the power of the internet. For instance, an integration with Outlook® allows you to send and receive a fax or make outbound calls through that program. Integrating business analytics is also relatively simple with VoIP. With actionable insights at your disposal, your business will be able to monitor and improve processes to further enhance your overall efficiency, connectivity, and productivity.
Internet phone lines allow business continuity

Traditional phone systems, which use cables and other hardware, can be compromised by fire, earthquake, and other unforeseen events. When disaster strikes or power goes out, your employees will have a hard time communicating with each other and customers won't be able to reach them. If you fail to recover quickly, you'll suffer a huge loss in terms of production and customer confidence and deal with regulatory fines. Healthcare facilities, for example, need to abide by the provisions included in the Health Insurance Portability and Accountability Act (HIPAA). Otherwise, they could lose a huge amount of money on sanctions and penalties. This is not a problem with a hosted VoIP phone system, which sits at a protected data center. It is monitored around the clock. So if something happens in your place of business, incoming calls will be forwarded to another location. VoIP’s advanced call-forwarding functionality gives you the capacity to choose where and how your voice calls are forwarded so you don’t have to lose productivity in case of a disaster or a power outage. Even if it’s impossible to answer your office desk phone, you still have a secondary phone service, like your laptop or smartphone, you can use to communicate with collaborators and customers. Of course, VoIP does rely on good quality broadband internet—via Wi-FI, Ethernet, or otherwise. If you lose your internet connection at a particular location, you will lose access to your phone system. However, VoIP services are, by nature, mobile. So, you can simply move somewhere with internet and carry on as before.

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Call: 361-248-3306 for a free estimate.

EVEN MORE BENEFITS

Further advantages of VoIP services

VoIP service from trusted providers is encrypted with secure voice between endpoints on the network—including desk phones, desktop apps, and mobile apps. Why does this matter for your business? A secure VoIP service provider ensures that your business communications are protected from service interruption threats such as natural disasters, power outages, and malicious attacks. Without a secure, reliable VoIP network, downtime can have dire consequences for your bottom line. For example, with a traditional PBX, a simple power outage could result in lost customers or prospects who are attempting to call your business, which ultimately results in loss of profits. The right VoIP provider offers businesses carrier-grade reliability and security, with Tier 1 network centers and 24/7 monitoring to ensure your VoIP service isn’t disrupted. Be on the lookout for an uptime guarantee of at least 99.99% as a benchmark. Geographically dispersed data centers, too, provide redundant layers of security—at the perimeter, at the service delivery layer, and with SSL-encoded web applications. To ensure the best possible call quality on all of your phone calls, the best providers offer customers the tools to check your internet connection speed as well as instructions on how to configure your router properly.

Introduction to VoIP – Voice Over Internet Protocol

By Jason Henderson

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VoIP & Telecom

Unified Communications & VOIP Solutions

24 Years

96%

1340

5 Mins

Why Voice over Internet Protocol (VoIP) is the way to go for businesses

A digital Phone systme without a capital investment

VoIP solutions wherever you go

IP phone services that scales as you grow

VoIP solutions mean unmatched functionality

VoIP solutions mean for easier integration

Internet phone lines allow business continuity

Best Hosted Solutions For Your Business

Managed IT

Cyber Security

Data Analytics

Cloud Computing

Infinite Talk, Instant Connect

Further advantages of VoIP services

Introduction to VoIP – Voice Over Internet Protocol

Schedule A Call Today

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Location

Corpus Christi

San Antonio

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